Support: explanation and next steps
Diagnosis and proposal to review and communicate.
AI analyses.
Each person does their part.
The support MCP brings technical knowledge to customer support. The person receives the processed diagnosis and proposals; when there is a bug, the agent directly creates the engineering issue.
Issue → Analysis → ResolutionThe agent orchestrates.
The agent orchestrates.
The team acts with context.
Less repeated investigation and waiting for specialist information. An opportunity to reduce cost per issue and expand support capacity as your business grows.
baiq
baiqFICTIONAL SCENARIO
“The import does not finish.”DEMO-1044
QUESTION / CONTEXT
“The import does not finish.”
THIS STAGE’S RESULT
Affected job: demo-job-27
Fictional scenario · relevant data only
01 / 04 · Identify
An issue has context.
The affected task and necessary information are identified according to team permissions.
Affected job: demo-job-27
baiq
baiqFICTIONAL SCENARIO
demo-job-27
Status: stopped
Signal: manifest reader failure
Source: authorised recordSTARTING WITH
Job + guide + error signal
THIS STAGE’S RESULT
Manifest reader failure
Only the information needed for this issue, according to team permissions.
02 / 04 · Retrieve
Authorised sources provide evidence.
MCP connects guides, records and error signals relevant to that issue.
Manifest reader failure
baiq
baiqFICTIONAL SCENARIO
demo-job-27
Status: stopped
Signal: manifest reader failure
Source: authorised recordSTARTING WITH
Stopped import + manifest error
THIS STAGE’S RESULT
Bug identified · diagnosis prepared
Analysis distinguishes evidence from proposals.
03 / 04 · Analyse
AI prepares the diagnosis.
The agent checks information and prepares proposals before a person handles the issue.
Bug identified · diagnosis prepared
baiq
baiqFICTIONAL SCENARIO
demo-job-27
Status: stopped
Signal: manifest reader failure
Source: authorised recordSTARTING WITH
Processed diagnosis
THIS STAGE’S RESULTCUSTOMER SUPPORT ENGINEERING
Issue created by the agent DEMO-BUG-027
Engineering: reproduction + expected/observed + evidence
04 / 04 · Orchestrate
Each team receives its part.
Support receives the diagnosis and proposed reply. When a bug is found, the agent directly creates the engineering issue.
Engineering: reproduction + expected/observed + evidence
Technology prepares and organises. People review and decide.1 / 4
Shorter response timesLower support costLess waiting between teams
Only the information needed to resolve the case is queried, according to team permissions. The customer reply contains the useful explanation; technical records remain within the authorised scope.
Recreated examples · Fictional dataTwo requests.
Two requests.
The diagnosis already prepared.
MCP retrieves data and guides. AI analyses and proposes. The support person reviews and helps the customer.
Book access
baiq
QUESTION / CONTEXT
“I cannot see my class textbook.”
THIS STAGE’S RESULT
DEMO-1042
Fictional recreation · information according to permissions
01 / 03 · Receive
Book access
The request defines the query and relevant data.
DEMO-1042
baiq
STARTING WITH
Teacher account · Book licence · Classroom checked
THIS STAGE’S RESULT
Active · Valid · Different group
MCP retrieves data. AI prepares the diagnosis.
02 / 03 · Check
Retrieve and analyse before responding.
The licence is active. The textbook belongs to “Demo group B”.
Active · Valid · Different group
baiq
RECREATED SCREEN · FICTIONAL DATA
baiqAI-prepared diagnosisDEMO-1042
Book access“I cannot see my class textbook.”
Data retrieved through MCP
Teacher accountActive
Book licenceValid
Classroom checkedDifferent group
What we know
The licence is active. The textbook belongs to “Demo group B”.
Draft customer reply
Open My classrooms and select Demo group B. You will find the textbook there. If it is still missing, tell us which screen you see.
Reply prepared · Agent review
03 / 03 · Respond
People review the proposal.
Open My classrooms and select Demo group B. You will find the textbook there. If it is still missing, tell us which screen you see.
Reply prepared · Agent review
Technology prepares and organises. People review and decide.1 / 3
Unpublished resource
baiq
QUESTION / CONTEXT
“I cannot find the guide for my lesson.”
THIS STAGE’S RESULT
DEMO-1043
Fictional recreation · information according to permissions
01 / 03 · Receive
Teaching resources
The request defines the query and relevant data.
DEMO-1043
baiq
STARTING WITH
Role · Project · Teaching guide
THIS STAGE’S RESULT
Teacher · Correct · Unpublished
MCP retrieves data. AI prepares the diagnosis.
02 / 03 · Check
Retrieve and analyse before responding.
Access is correct. The guide has not yet been published in this project.
Teacher · Correct · Unpublished
baiq
RECREATED SCREEN · FICTIONAL DATA
baiqAI-prepared diagnosisDEMO-1043
Teaching resources“I cannot find the guide for my lesson.”
Data retrieved through MCP
RoleTeacher
ProjectCorrect
Teaching guideUnpublished
What we know
Access is correct. The guide has not yet been published in this project.
Draft customer reply
Your textbook access is active. The guide is not available yet. We are passing the check to the editorial team and will update you once publication is confirmed.
Editorial escalation · With context
03 / 03 · Respond
People review the proposal.
Your textbook access is active. The guide is not available yet. We are passing the check to the editorial team and will update you once publication is confirmed.
Editorial escalation · With context
Technology prepares and organises. People review and decide.1 / 3
Related solutions · Bespoke developmentThe same bridge.
The same bridge.
More independent teams.
Bespoke applications for your sources, tools and procedures.
Customer support
Customer issue + guides + service status.
Receive diagnosis and a proposed reply before handling the case. When a bug is found, the agent creates the engineering issue.
What the team receivesPrior analysis, a reviewable reply and a next step.
Less waiting for customers. Fewer cross-team requests.
Design this for my teamInternal help desk
Team procedures, documentation and tools.
Resolve tool, access and process questions using current procedures. Route each request to the right owner.
What the team receivesPractical steps, source and owner.
Fewer interruptions for specialists. More team autonomy.
Design this for my teamSystems incidents
Logs, error events, operational records and technical guides.
Connect logs, errors and jobs to prepare the diagnosis. Open a technical issue with reproduction steps, relevant evidence and a proposed intervention.
What the team receivesTraceable diagnosis and a prepared engineering handoff.
Less repeated investigation. More useful technical discussions.
Design this for my teamCompany onboarding
Welcome guides, procedures and role-specific knowledge.
A role-specific plan: what to learn, where to find it and who to ask. A starter checklist and requests following team approvals.
What the team receivesA plan, checklist and contextual help.
Fewer blocking questions. More time to support the person.
Design this for my teamRelevant information. Defined permissions. Human review.
MCP connects authorised sources. Each person receives the necessary context; changes and approvals follow the team’s procedure.
More value for people and your organisationYou have the knowledge.
Let’s explore your project ↗You have the knowledge.
Let’s take it further.
New uses for your content, more time for your team and opportunities to earn revenue.